Who we are

Our website address is: https://goldcrestgallery.com.

What personal data we collect and why we collect it

Contact Information

At Goldcrest Gallery, we respect our customers’ personal data, which is why we only collect the minimum information for us to get our products to you.  This includes name, address and contact information.  No bank details are held by Goldcrest Gallery.  We use third party providers to manage our financial transactions and postage delivery, using the information provided by customers when they order from us.  This information is held, processed and managed in line with these third party providers’ own privacy policies. Please see https://stripe.com/gb/privacy for details of Stripe, our financial transactions third party, and https://www.royalmail.com/privacy-notice for details of our postage delivery provider’s privacy statement.

Who we share your data with

Our sales data is processed by Stripe, who provide payment services for us.  Stripe have their own privacy statements, which can be viewed here: https://stripe.com/gb/privacy

We also use Royal Mail Click & Drop postal service.  Royal Mail’s privacy statement can be viewed here: https://www.royalmail.com/privacy-notice

How long we retain your data

Customer names, addresses and contact details have to be retained by us for tax purposes following an order.  This also enables us to track orders and provide follow up information should any shipping anomalies occur, to provide refunds if required, and to check addresses for any inconsistencies or typos – making sure your order reaches you every time.  All personal details are stored in our password-protected admin areas.

What rights you have over your data

You can request to receive an exported file of your personal data. You can also request that we erase any of this personal data. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional information

If you have any questions or concerns about the collection, storage or use of data by Goldcrest Gallery, please get in touch: info@goldcrestgallery.com